Very complete inspection followed by even more complete progress reports with technically proficient analyses, supported with pictures and general information, including tutorial videos. Where no repairs were needed, a complete explanation was provided. Where repairs were needed, the explanation was equally complete and recommendations or options were provided so an informed decision could be made. Estimates were precise and repairs were completed expeditiously, including submission of progress reports. Service was friendly, professional, and honest. Frankly, this is a great auto repair service! Oh, and they provide veterans a 5% discount.